Crunch Fitness - Round Lake - Round Lake Beach, Illinois

T S.

Good location with parking. Nice staff and new equipment make the spacious gym an enjoyable place to workout.

austin K.

The place is nice and the people are nice. But they seem to have a problem keeping the same workers. It seems like every few weeks there brand new people working there. So we tried to cancel our account with a guy whom was fired and doesn’t even work there anymore. Whether he canceled the accounts or not like he said he did, we don’t know. We do know we have not stopped being charged and now they are requesting late charges. We had to get the bank involved.

Briana H.

I am writing to express my deep disappointment with the services at this location. About a month ago, I visited to cancel my membership, which I had not used. I was assured that my account was canceled; however, I am now being charged for both the monthly and annual memberships, as my account is still active.
Despite numerous attempts to reach a manager while out of town, I have faced excessive hold times of nearly 20 minutes and have not received promised callbacks. This situation is unacceptable.
I demand that someone in authority contact me as soon as possible to resolve this issue. My contact information should be available at the branch due to my repeated calls. Thank you for your immediate attention to this matter.

Greg K.

My girlfriend was changing in the red light room when she noticed a camera being angled towards her. This camera was able to see her as she changed.

When front desk attendant Bill was notified he quickly went on the defensive, prohibiting my girlfriend from getting a photo of the cameras angle and was able to change the cameras angle.

I'd be very cautious about using this gym.

Thanks for preying on women Bill!
This was 2/1 at 7am. If you used the red light room and change near this time, I have bad news.

Do something management.

Kenneth M.

I would give Crunch a 5-Star review, the renovation was tolerable, and the results are great, nice club! The staff could be a little more engaged, but that is probably generational, I'm old. My issue is that as machines are decommissioned (stuff breaks), they are slow to repair, and the padding on the Biceps machine needs to be replaced. Great value and nice people overall, I do recommend!

Jon S.

Extremely disappointed with the customer service here. Although the staff is very friendly I can agree that the management is horrible and really could care less about what we the paying customers want. I was lied to about how the processing or payments work and also lied to about my membership being changed. Now I’m seeing that people are being lied to about their memberships being canceled… the gym is fine but the manager is trash

andy C.

The gym is ok, gets extremely over packed. Staff is great, management has to go. The older gentleman takes his job waaayyy to dam serious, they are now taking peoples ID. If you don’t give it to them they will not let your guests in. To be honest I’m gonna switch gyms because I feel like that should have been in the information b4 people sign up. They do over charge and they are constantly changing there procedures and you will see a lot of new employee faces, all there employees are looking for something else and they can’t hold trainers for the life of them. They have to get new management because that first interaction can affect your experience at the gym.
Recommend looking elsewhere where guys

Christine (.

I love Crunch gyms for their classes. I don't enjoy the consistent harassment to participate in their "free" evaluation, including calls, texts, emails, and deactivating my bar scanner (three times now), not allowing me access to the gym until they again remind me to get my evaluation. I have expressed I have zero interest in the evaluation, which I know is a tactic to get members to sign up for their personal training. I just want to be left in peace to go to the classes. If they deactivate my scanner again, then I will give my 30 days notice and quit.