Extended Stay America Select Suites - Louisville - Airport - Louisville, Kentucky

Kalah Pendergrass

Zero’s across the board! Worse experience I’ve ever had with hotel. I booked a stay here, they couldn’t accommodate my reservations and is refusing to give me a refund for a room I did not stay in, look at, breathe in or anything. Customer service is poor. Front desk closes at 4:00 pm et on the weekend and they have a security guard in charge at that time. So good luck checking in after 4 pm. If you want to guarantee you will have place to lay your head and not be scammed. I advise you either call and book or just stay somewhere else. They said they are staying strict on the terms and condition but the terms state if I cancel I can’t get a refund, I did t cancel I came to check in and was advise my reservation couldn’t be accommodated.

Matthew May

During my time here, I have had the pleasure of experiencing the outstanding service and warm hospitality provided by your dedicated team.

I would particularly like to commend Francis and Terri for their remarkable dedication and commitment to guest satisfaction. They consistently go above and beyond to ensure that every guest enjoys a comfortable and memorable stay. Their attention to detail and eagerness to assist with any request truly sets them apart.

The overall experience at your hotel has been nothing short of extraordinary, largely due to the efforts of your remarkable staff. I am grateful for the warm and welcoming environment they create, and I eagerly look forward to continuing my stay here.

charles greenwood

I had an absolutely wonderful stay here. The agent that checked me in greeted me pleasantly (late night). Bed was comfortable, room clean, shower hot the other guests were pleasant. Check out friendly and easy. Will definitely be my go to here in Louisville. If raises are an option give these people one, they are definitely making you money!!!!!! Thanks

Kimberly Merridith

The front desk staff are amazing! Sheila is so freaking and helpful. Her customer service is second to none. Rooms were clean and bed was comfy. Full size fridge. Stayed here for two weeks and will return next time I’m in town.

Brianna Ayala

I’m only giving 5 stars because the staff deserve the praise! This place is absolutely terrible and it’s a literally dumpster fire but the employees are still extremely nice and helpful! Especially Samantha! All the employees have always jumped on helping me to the best of their abilities whenever I’ve had an issue. This is by far the worst extended stay I’ve ever been to they literally have no included amenities like the other extended stays other than free toilet paper…and yes it is a cheap hotel but the monthly rates are more expensive than a one bedroom apartment in the area and you have to do everything yourself (I’ve only seen house keeping 3x in 3 months) and they have roaches…The manager, Francis, is amazing and she’s trying her hardest to make this place better but this place just needs too much work…what it really needs is to be shut down and totally renovated in my opinion…

Dominic Youe

Lovely staff! Great staff especially Frances who helped us out when my buddy messaged up our booking, she sorted us and got us good fair rates. A good, reasonably priced, place to stay

Jessica Shalosky

Am currently in room 307 in this hotel and struggling to sleep because in addition to the bed being uncomfortable, I came back last night after the fourth day of the music festival to find out my car was towed from the hotel parking lot. We’ve been here since Thursday and on Sunday freaking night they TOWED MY CAR. I’m livid.

Edit: manager Frances was super nice about the whole situation and assured us the employee responsible would be reprimanded, so as long as we can get a good deal cost-wise we’ll probably return, and will just be paranoid about all the car tag stuff…

Update: just booked for this September, this hotel is the best price for our vacation, so hopefully my stars increase. I’ll def be better prepared this year, so fingers crossed!!

Sandy I.

We planned to stay a week. We checked in and then went to dinner. Came back turned the lights on and there were roaches! I was worried about a travel bag I had on the counter and looked inside and there was a roach in there. I was super upset. We requested a refund and left. The front desk was nice about it but they really need to do something more. I mean there was baby dead roaches in the fridge!