Copart - Denver Central - Denver, Colorado

Crystal G.

My experience with Copart - Denver Central was quite disappointing. From the beginning, I noticed that the customer service was lacking in attentiveness and professionalism. When I reached out with questions about a vehicle, it felt like the staff were intentionally difficult to reach. This made the initial stages of the transaction frustrating and time-consuming.

When I finally did get in touch with someone, their attitude was less than helpful. The responses I received were often curt, and I got the impression that my inquiries were more of an inconvenience than a priority. This dismissive approach was off-putting and made me feel undervalued as a customer.

The communication issues were compounded by the slow response times. I often found myself waiting far longer than necessary for simple information or assistance, which added to my frustration and made the process feel unnecessarily drawn out.

Overall, my dealings with Copart - Denver Central left me feeling neglected as a customer. It seemed that their focus was more on their internal circumstances than on providing a positive experience. For anyone considering doing business with them, I would recommend being prepared for potential challenges and delays in communication.

Pj J.

I've been to Coparts all over the country to pick up vehicles. This one is the worst. The lot to load is very small. It takes over three hours to pick up even one vehicle. They pile too many trucks in so nobody can get out after they get loaded. Organized process is not a strong point here. It's like nobody knows what to do. I have never witnessed such an unprofessional setup. I'll never go back to this Copart. It's funny because there are two other Coparts fairly close that actually know how to run their yards.

Karrie C.

I think the people here hate their lives and want to be nasty to everyone they talk to. They never showed to pick up my car after they confirmed over the phone so I called. Wow, did I get to pay the price and I was nice although expressed that I took time off to be present because they asked me to be since I isn't want to leave the keys on the seat of the car. The second person was rude too but used everything in me to stoke her ego about how hard her job is just t get them to still pick my car up another day, I am glad I am not this miserable in life or work as these people are. What a terrible place to be.

Henry O.

Arranged to have my car picked up the next day giving me time to get home from work and empty it out of all my valuables. When I got home the car was gone and they would not answer the phone. When the phone was finally answered, it was right before closing and they hung up before even saying a word so they wouldn't have to deal with the customer. Very sad excuse of a company..

Geir T.

This must be the slowest working Copart office in the country. We were only 3 customers and I had to wait for almost 3 hours to view a vehicle. I saw 6 employees behind desks and they looked very busy - but nobody showing any attention to the customers.

Sammy W.

Zero star! Rude people, never notice you are here. Poor poor experience! Waited 3 hours just for them to tell me the car they called in to get pulled out can’t get pulled out because it’s past 12. Car should’ve been pulled out 3 hours ago! Terrible people, terrible place!

Anton K. ?. M.

this is the worst copart in the whole country, there are no more unprofessional employees anywhere, disgusting, why do you need an apptment is unclear, anyway you have to wait at least 2 hours just to enter the lot

Moises A. P. M.

The customer service is super bad, I ask them for information about a title and they tell me that they made a mistake themselves with the title of my car, then I call them to get information about the title and they ignore me, I have been waiting for a title for 2 months. a car, where are those in charge of supervising this kind of mediocre people, very bad service, they should make changes to the staff